Verizon Wireless owns and operates the nation’s most reliable wireless network, serving 60 million voice and data customers.

In this position you would work in a fast-paced, intense, results-oriented environment. Our representatives handling inbound customer calls while using a computer terminal to research and resolve billing inquiries, explain our products and services and troubleshoot service and equipment. Our reps handle 65-75 calls per day with scheduled breaks and lunches. We only offer full time positions that pay $31,000 per year. We also offer $1500 differential for the fluency with the Spanish language.

Our hours for the call center are 6 a.m. – 11:00 p.m., 7 days a week, 365 days a year. Work schedules are done on a seniority basis, every 3 months we do a schedule bid. Some holidays may be required and overtime is offered on a volunteer basis.

Training is 18 weeks in length. For the first 6 weeks, the schedule is Monday-Friday, 8am-5pm. For weeks 7-18, the schedule is potentially 12pm-9pm, with Sunday and one day off during the week. We have a very strict attendance policy in reference to tardies and absences.

Summary of Key points regarding the Customer Service Representative Position

• Must type 40 wpm
• Potential candidates must have the ability to work in a fast-paced, intense, and results oriented environment that offers very little down time.
• Potential candidates must have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call.
• Potential candidates must be able to work without interruption for the first 90 days of employment.
• Travel to Elgin on a daily basis, keeping in mind weather conditions and traffic

Potential candidates must be able to have flexibility in their schedule to work the hours and training and the evening and weekend shift.

Please apply at verizonwireless.com