Responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide one-call resolution" for problems and irregularities identified by customers. Provides feedback to the company as to ways to improve efficiency and customer service.

Responsibilities 

Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.
Researches and resolves a wide variety of customer questions/issues.
Handles multiple tasks (i.e. talking with customers while accessing information and/or input in computer).
Adapts to the needs of individual caller (i.e. dissatisfied, first-time users, etc).
Offers alternatives and options to satisfy customer concerns.
Recognizes opportunities to offer enhanced services (i.e. accessories or calling features).
Provides customers timely and accurate information reflecting a positive and customer oriented image of the organization.
Maintains a courteous and pleasant demeanor while speaking with external and internal customers.
Achieves individual performance goals targeted by the organization.
Processes customer requests and where applicable, processes credits/adjustments to customer accounts.
Enters comments on customer contacts and follow-up dates where required.
Assists in other tasks as needed or assigned.

Qualifications

High school diploma or state equivalency certification required; college degree preferred.
Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.
Cellular experience preferred.
Experience with Windows-based PCs, including general office software knowledge required.
Ability to remain flexible and adaptable in a fast-paced environment required.
Effective organizational and interpersonal skills required.
Excellent verbal and written communication skills required.
Must be fluent in Spanish and English

To become part of the Dynamic Organization please apply to http://uscc.net-apply.com/10688