Collection Representatives perform outbound calls to card members with delinquent or over-limit balances to obtain payments on credit card accounts. In addition, Collectors adjust fees, review financial situations and arrange repayment programs for cardholders who communicate financial difficulties. Collectors are responsible to maintain documentation of all card member contact and location information via the on-line collections systems.

Basic Qualifications

• High School Diploma or equivalent
• One year experience in either personal or telephone customer contact preferred
• One to three years in a Bankcard, Collections or equivalent environment
• Good verbal communication and negotiation skills
• Basic computer and keyboarding skills
• Call Center experience preferred
• No Collections experience necessary
• Must be fluent in Spanish